The WCI Team
The WCI Team
Leadership Team
Bill Wright
CVO (Chief Visionary Officer)
Bill Wright
CVO (Chief Visionary Officer)
Expertise: Using technology for improved business management, Accounting Systems, Network Security
Hometown: Newark, Ohio
First job: Cinema Four
Education and training: Ohio University – Electrical Engineering, The Ohio State University – Logistics / Inventory Control Management, 34+ years running a technology company
Number of computers at home: 11+
Hobbies: Music, Technology and Family
Fuel: Sweet Tea
Favorite thing about work: I’m always learning something new
Recharging zone: Disney World
Apps I can't live without: Outlook and Netflix
Tech tip: If it's not working correctly, call WCI Technology
Robin Clossman-Wright
COO (Chief Operations Officer)
Robin Clossman-Wright
COO (Chief Operations Officer)
Expertise: HR, Communication, Operations, Organization and Strategic Planning
Hometown: Pickerington, Ohio
First job: Babysitting
Education and training: Ohio University – BA in History, 26+ years raising a family, managing a home, juggling work, school, family and volunteer work
Number of computers at home: Too many
Hobbies: Reading, Writing, Quilting and Cross Stitch
Fuel: Salads! Ummm and Reese’s Peanut Butter Cups if I’m honest – but I do love salads!!!
Favorite thing about work: I love working for a company that works to be a positive member of the community and gives back! Plus, I really love the people here!
Recharging zone: Reading, being with my husband and kids, or being in my art and crafts room at home
Apps I can't live without: Presbyterian Daily Prayer App
Tech tip: Don’t throw the mouse at your monitor … and develop a highly defined electronic file system and train your whole staff on how you expect files to be kept so everyone has access and they are easy to find
Help Desk Team
Zach
Support Desk Manager
Zach Eshelman
Support Desk Manager
Expertise: Macs, Windows Servers, Switches, Firewalls
Hometown: Fremont, California
First Job: Grounds Maintenance for Fremont Christian School
Hobbies: Off-Roading, Hunting, Wakeboarding, ATV Riding
Fuel: Sunflower Seeds
Favorite thing about work: The friendly environment and employees
Recharging Zone: Hydrous Wake Park in Allen
Apps I can't live without: Aside from IG and FB, probably Dropbox and RD Client
Tech Tip: Get out of the habit of using the same password for everything
Tiana
Technical Services Dispatcher
Tiana Ware
Technical Services Dispatcher
Expertise: Client Relations & Customer Service
Hometown: Chicago, Illinois
First job: CVS Pharmacy - Customer Associate
Education and training: Payroll Certified
Number of computers at home: 2
Hobbies: Reading, Fishing & Traveling
Fuel: Avocado & Tomato
Favorite thing about work: They accepted my individuality.
Recharging zone: Finding new restaurants
Apps I can't live without: Pandora
Tech tip: Clear your cache at all times, your phone is a computer.
Zack
Tier 1 Team Lead
Zack Wood
Tier 1 Team Lead
Expertise: A+ in progress
Hometown: Fort Worth, Texas
First job: Six Flags Picture Taker
Number of computers at home: 3
Hobbies: Reading, Video Games, Netflix
Fuel: Pizza
Favorite thing about work: Community seems great
Recharging zone: My couch
Apps I can't live without: Reddit
Tech tip: Google
Nathan
Technical Services Engineer
Nathan Bronsveld
Technical Services Engineer
Hometown: Orangeville, Ontario (Canada)
First job: Customer Service (Walmart)
Education and Training: B.A. in Counseling
Number of computers at home: 2
Hobbies: Woodworking
Fuel: Kit Kat bars
Favorite thing about work: My coworkers
Recharging zone: Walking beautiful trails with my beautiful wife
Tech tip: Google has most of the answers
James
Technical Services Engineer
James Cobb
Technical Services Engineer
Expertise: 2.5 Years Experience with consumer computer hardware and automated point of sale systems support.
Hometown: RedOak, Texas
First job: Summer Maintenance Assistant, Ferris ISD
Number of computers at home: 4
Hobbies: Video Games(PC Master Race), Raspberry Pi projects, Gunsmithing, Automotive Modifications... I'm pretty nerdy.
Favorite food/snacks: Pizza
Favorite thing about work: It is a great opportunity to develop my skills, and utilize my experience in the field I'm passionate about.
Recharging zone: Youtube and Crunchyroll
Apps I can’t live without: VRV
Tech tip: "Have you tried turning it off and on again?"
Jay
Technical Services Engineer
Jay Coots
Technical Services Engineer
Expertise: 34 years of help desk and on-site services
Hometown: Big Spring, Texas
First job: Landscaping
Number of computers at home: 4
Hobbies: Games, computers, movies, music, books, camping, and fishing.
Fuel: Chips and salsa
Favorite thing about work: The team and the challenge of helping people
Recharging Zone: Any lake with fishing or camping
Apps I can’t live without: Google Maps
Tech tip: reboot.
Ron
Technical Services Engineer
Ron Davis
Technical Services Engineer
Expertise: University of North Texas
Hometown: Dallas, Texas
First job: Fry cook for golden fried chicken
Number of computers at home: 2
Hobbies: Golf
Favorite thing about work: Not sure yet!
Recharging Zone: Going to the ballpark
Tech tip: Is it plugged in?
Joseph
Technical Services Engineer
Joseph Deskin
Technical Services Engineer
Hometown: Granbury, Texas
First job: Braums Ice Cream
Education and Training: CompTIA A+ce Certified
Number of computers at home: 3
Hobbies: Computer building, Video Games, Friends
Fuel: Spaghetti and Life Cereal
Favorite thing about work: What the Company stands for as a whole
Recharging zone: Spending time with my Family
Apps I can’t live without: Bible App
Tech tip: Do not access personal information over public Wifi
Randi
Technical Services Engineer
Randi Evenson
Technical Services Engineer
Expertise: Networks, production printers and color profiles
Hometown: Dallas, Texas
First job: Homer's Home Improvement, Vault Mgr
Number of computers at home: 7 computers, 2 servers
Hobbies: Raise and show English Mastiffs and English Bulldogs.
Favorite food/snacks: Popcorn
Favorite thing about work: The people
Recharging zone: Dog parks and good book
Apps I can’t live without: Google maps, Kindle reader, and Amazon
Tech tip: Cntl+Alt+Del for task manager to stop unresponsive application
Chris
Technical Services Engineer
Chris Fitz
Technical Services Engineer
Expertise: Self taught/ On the job
Hometown: Cleveland, Ohio
First job: Network Cabling/ Loading and Reloading PC's
Number of computers at home: 3
Hobbies: Video Games, Snowboarding, and Basketball
Favorite food/snacks: Pretzels
Favorite thing about work: The wide range of knowledge among everyone
Recharging zone: Video Games/ Spending time with my family
Apps I can’t live without: Clash of Clans
Tech tip: Rebooting a device fixes a lot of issues
Colby
Technical Services Engineer
Colby Hess
Technical Services Engineer
Expertise: Linux, Mac & Windows
Hometown: Tulsa, Oklahoma
First job: The Chocolate Chip Cooke Factory
Education and training: Dell Equalogic & Sonic Wall Technical
Number of computers at home: 12
Hobbies: Photography
Fuel: Anything Hostess & Oatmeal Cream Pies
Favorite thing about work: You never have the same day twice, unlike in Groundhog Day.
Recharging zone: Shooting pictures
Apps I can't live without: NMAP
Tech tip: Mac Keyboard Shortcuts:
- Command C: Copy
- Command V: Paste
- Command Z: Undo
- Z4: Dropbox Screen
Eric
Technical Services Engineer
Eric Hoffman
Technical Services Engineer
Education and training: BS Business Administration, Organizational Communication
Hometown: Native Texan! Dallas born, Dallas raised.
First job: Blockbuster Video
Number of computers at home: 3
Hobbies: Painting, table top/board games, computer games, hunting, and fishing
Fuel: Homemade beef jerky
Favorite thing about work: The people! Everyone here is fantastic and excited about coming to work. That energy makes a huge difference.
Recharging Zone: Live shows at small/mid-sized venues
Apps I can’t live without: Google drive
Tech tip: Have you tried turning it on and off again?
Stephen
Technical Services Engineer
Stephen Limonta
Technical Services Engineer
Expertise: Security/ Business Management/ Auto Adjusting and Medical
Hometown: Garland, Texas
First job: United States Air Force
Number of computers at home: 6
Hobbies: PC gaming, cooking, self education, playing musical instruments
Favorite food/snacks: favorite food: cuban food; Favorite snacks: ruffles cheddar
Favorite thing about work: My favorite thing is the professional and friendly environment the work atmosphere has.
Recharging zone: My recharging zone is at home on my computer.
Apps I can’t live without: Snapchat, spotify, chase mobile, and world of warcraft mobile companion
Tech tip: don't press alt f4 when you're doing something important
Maria
Technical Services Engineer
Maria Salinas
Technical Services Engineer
Hometown: Dallas, Texas
First job: McDonalds
Education and training: WGU
Number of computers at home: 4
Hobbies: Continuing education at the moment
Fuel: Sunflower seeds
Favorite thing about work: The atmosphere has been amazing
Recharging zone: Hanging out with friends and family
Apps I can't live without: Email
Tate
Technical Services Engineer
Tate West
Technical Services Engineer
Expertise: BBA Angelo State University
Hometown: Brady, Texas
First job: City of Brady maintenance
Number of computers at home: 4
Hobbies: Weight lifting, walking, movies, reading
Favorite food/snacks: Meat (all types), peanuts, peanut butter,
Favorite thing about work: The friendly staff
Recharging zone: Home, or walking in the neighborhood of lifting at the gym.
Apps I can’t live without: Feedly, Locate my phone (to track my kids)
Tech tip: Remember that my job is to support people.
David
Technical Services Engineer
David Zoch
Technical Services Engineer
Expertise: Software & Hardware Support
Hometown: Garland, Texas
First job: Verizon Wireless
Education and training: Associates of Science
Number of computers at home: 4
Hobbies: PC Gaming & Audiophile
Fuel: Cashews
Favorite thing about work: Having Supportive Co-Workers
Recharging zone: Record Hunting in Dallas
Apps I can't live without: Spotify
Tech tip: Windows Keys + Arrow Keys help manage your windows
NOC (Network Operations Center) Team
Eric
Technical Services Engineer
Eric Barnes
Technical Services Engineer
Education and training: Associate's of Arts Degree
Hometown: Garland, Texas
First job: AMC Theater Mesquite 30
Number of computers at home: 6
Hobbies: PC gaming
Fuel: Cape Cod's Salt and Vinegar Kettle chips
Favorite thing about work: Everyone is extremely helpful and always laughing.
Recharging Zone: Flying Saucer Draught Emporium
Apps I can’t live without: twitch.tv
Tech tip: Unplug it, then plug it back in
Jon
Technical Services Engineer
Jon McMinn
Technical Services Engineer
Education and training: I've worked in the industry since I was eighteen or so, in various capacities from support desk to data centers. I have also earned degrees in philosophy and psychology but that's less relevant.
Hometown: Dallas, Texas
First job: I was a grocery bagger at the local supermarket
Number of computers at home: 10+
Hobbies: Classic movies, reading, video games, music
Fuel: Cheddar cheese flavored rice cakes
Favorite thing about work: The ability to work with skilled people closely and build my own abilities
Recharging Zone: Go out, find a strange restaurant, take on something new.
Apps I can’t live without: 7zip, Babun, Safari Online
Tech tip: Alt+PrintScreen will take a screenshot of the currently active window. Very helpful for capturing that pesky error! Just open MS Paint and Ctrl-V and you've caught it like a pro.
Joseph
Technical Services Engineer
Joseph Burt
Technical Services Engineer
Expertise: Social media management
Hometown: North Texas
First job: Cashier at Super One Foods
Number of computers at home: 5
Hobbies: Music
Fuel: Zapps Voodoo Chips
Favorite thing about work: The comedy provided by the other engineers
Recharging Zone: Live music in Deep Ellum
Apps I can’t live without: SeatGeek
Tech tip: Have you restarted the machine?
Troy Smith
Education and training: Some College, Microsoft, Juniper, Cisco.
Hometown: Dallas, Texas
First job: Casual Male Big and Tall
Number of computers at home: 5
Hobbies: Teaching kids, cooking
Favorite thing about work: The people
Recharging Zone: Bars, Hanging with kids
Apps I can’t live without: Google Maps
Tech tip: Restart